SERVICE
OUR SERVICE STANDARD
A top-class wedding includes a top-tier location where accessibility and atmospheric ambiance are not forgotten. “Looking at possibilities & not at the limitations” is our motto. Ashford Group worked closely with the International Butler Academy in its founding years to develop the ultimate standard in training & service. The teaching program consisted of a broad knowledge of etiquette, culinary experiences and the development of a broad foundation of knowledge in hospitality, without losing humanity & guests’ needs. Stimulating awareness & thinking outside the box are the keywords. Keeping the humanity in hospitality, in a fast-moving world.
MULTI DISCIPLINED & MULTILINGUAL
Every employee is encouraged to make the most of their potential. All employees can be implemented in any of our departments and they have experienced all facets of the service experience themselves. Ensuring that are staff are able to provide the best customer service from personal experience.
Our staff are fluent in English, Italian, German, Dutch, and Russian. We look forward to welcoming you and your guests in the language of your preferred choice.
TRAINED IN-HOUSE
Our employees are fully trained & guided in their work by the Ashford Group management team. Commitment, individual strength and enthusiasm are paramount in providing a sincere, qualitative & warm service. By implementing regular quality and experience checks, we aim to surpass each of our guests’ expectations.
EXCELLENCE
Our management team was carefully sourced internationally - each with many years of experience in national & international 5 star / diamond level hospitality and brand affiliations in notable roles within their respected fields. From hotel & restaurant management to culinary inspirations, as well as, sales, marketing communications & events management. In recent years, the management has been repeatedly appointed by the Masters of Luxury as “Masters of Excellence”.
EQUAL OPPORTUNITY
Castello Brancaccio offers a working environment that is the same for everyone. A mix of diverse cultures, backgrounds and capability, offers the company the opportunity to welcome a wide audience at the highest service level.
